Remote 3rd-Party Collections Specialist | Performance Pay

LCS Financial Services Corporation; Lexington (KY); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

100% remote position

Commission

Monday-Friday Schedule

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Discretionary Time Off

Team-Oriented Environment

Job summary

LCS Financial Services Corporation is seeking experienced Collections Specialists to join a nationwide remote team. You will handle inbound and outbound calls, negotiate settlements, and adhere to all regulatory requirements while delivering professional customer interactions from a home office.

Eligible candidates will have at least 2 years in third-party debt collection, strong negotiation and communication skills, and a reliable remote setup.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Reliable internet connectivity sufficient to perform job responsibilities.
• Ability to remain available, responsive, and productive throughout scheduled working hours.
• Must reside and work in an LCS-approved state.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools to locate borrowers and assets.
• Manage assigned account portfolios and prioritize collection activities.
• Work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions during difficult conversations.
• Ensure compliance with federal, state, and local collection laws and company policies.
• Communicate with management and teammates while working remotely.

Skills

Negotiation

Persuasion

Conflict Resolution

Verbal Communication

Active Listening

Telephone Etiquette

Independence

Professionalism

Reliability

Regulatory Compliance

Education

High School Diploma or Equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking experienced Collections Specialists to join a nationwide remote team. You will handle inbound and outbound calls, negotiate settlements, and adhere to all regulatory requirements while delivering professional customer interactions from a home office.

Eligible candidates will have at least 2 years in third-party debt collection, strong negotiation and communication skills, and a reliable remote setup.