Remote 3rd-Party Collections Specialist — Commission

LCS Financial Services Corporation; Yorktown (VA); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

100% Remote position

Commission

Monday–Friday schedule

Medical, Dental & Vision Insurance

Life Insurance & Disability

401k Retirement Plan

Paid Holidays

Discretionary Time Off

Team-oriented environment

Job summary

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join a nationwide team. You will manage inbound and outbound calls, negotiate payment plans, and work to maximize recovery while maintaining regulatory compliance.

We value independence, a high-volume, results-driven mindset, and a professional remote workspace. Candidates should have debt-collection experience, strong negotiation skills, and the ability to stay productive during standard business hours.

Qualifications

• 2+ years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Knowledge of debt collection laws/regulations is a plus.
• Remote workspace must be professional and confidential.
• Stable internet connectivity.
• Available and productive during scheduled hours.
• Must reside and work in an LCS-approved state.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Use skip-tracing tools and investigative techniques to locate borrowers and assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery.
• Aim to meet individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Provide professional, respectful customer interactions during difficult conversations.
• Ensure compliance with applicable collection laws and company policies.
• Maintain communication with management and team members while working remotely.

Skills

Debt collection

Negotiation

Verbal communication

Active listening

Time management

Education

High School Diploma

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join a nationwide team. You will manage inbound and outbound calls, negotiate payment plans, and work to maximize recovery while maintaining regulatory compliance.

We value independence, a high-volume, results-driven mindset, and a professional remote workspace. Candidates should have debt-collection experience, strong negotiation skills, and the ability to stay productive during standard business hours.