Remote 3rd-Party Collections Specialist - High Earnings

LCS Financial Services Corporation; North Carolina; A distancia; USD 42.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Commission

Health insurance

Life & disability

401k

Paid holidays

DTO

Team environment

Descripción de la vacante

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join a nationwide team. You will negotiate resolutions, establish payment plans, and drive recovery results from a home office with professional standards.

Ideal candidates have 2+ years in third-party collections, strong negotiation and communication skills, and the ability to work independently in a compliant, performance-driven environment.

Formación

• Minimum 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Ability to manage collection accounts and negotiate payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Knowledge of applicable debt collection laws and regulations.
• Reliable internet connectivity and a suitable remote workspace.
• Must reside in an LCS-approved state.

Responsabilidades

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
• Maintaining consistent communication with management and team members while working remotely.

Conocimientos

Negotiation

Persuasion

Conflict resolution

Verbal communication

Active listening

Telephone etiquette

Organization

Independence

Regulatory knowledge

Remote work

Educación

High school diploma or equivalent

Descripción del empleo

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join a nationwide team. You will negotiate resolutions, establish payment plans, and drive recovery results from a home office with professional standards.

Ideal candidates have 2+ years in third-party collections, strong negotiation and communication skills, and the ability to work independently in a compliant, performance-driven environment.