Remote 3rd-Party Collections Specialist

LCS Financial Services Corporation; Lansing (MI); Remote; USD 35,000 - 62,000; Full time

Benefits offered by this job

100% Remote Position

Commission

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Discretionary Time Off (DTO)

Team-Oriented Environment

Job summary

LCS Financial Services Corporation is hiring a Remote Collections Specialist to join a nationwide team from home. You will handle inbound and outbound calls, negotiate settlements, and work to maximize recovery while maintaining high regulatory standards.

Strong negotiation and communication skills are required, with independence and reliability for a remote role. We offer a 100% remote position, commission potential, a Monday–Friday schedule, medical/dental/vision insurance, life and disability

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Reliable internet connectivity sufficient to perform job responsibilities.
• Ability to remain available, responsive, and productive throughout scheduled working hours.
• Must reside and work in an LCS-approved state.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
• Maintaining consistent communication with management and team members while working remotely.

Skills

Negotiation

Persuasion

Conflict resolution

Verbal communication

Active listening

Telephone etiquette

Organizational skills

Attention to detail

Independence

Team collaboration

Remote work readiness

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is hiring a Remote Collections Specialist to join a nationwide team from home. You will handle inbound and outbound calls, negotiate settlements, and work to maximize recovery while maintaining high regulatory standards.

Strong negotiation and communication skills are required, with independence and reliability for a remote role. We offer a 100% remote position, commission potential, a Monday–Friday schedule, medical/dental/vision insurance, life and disability