Remote 3rd-Party Collections Specialist - Earn & Grow

LCS Financial Services Corporation; Baton Rouge (LA); Teletrabalho; USD 38 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

100% Remote Position

Commission

Monday-Friday Schedule

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Discretionary Time Off (DTO)

Team-Oriented Environment

Resumo da oferta

LCS Financial Services Corporation is seeking experienced Collections Specialists to work remotely from home across the United States. You will manage inbound/outbound calls, negotiate payment plans, and utilize skip-tracing to recover delinquent accounts while maintaining compliance and professional customer interactions.

The role emphasizes independence, high-volume performance, and availability during scheduled hours, with opportunities for additional compensation based on performance and a

Qualificações

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Reliable internet connectivity sufficient to perform job responsibilities.
• Ability to remain available, responsive, and productive throughout scheduled working hours.
• Must reside and work in an LCS-approved state.

Responsabilidades

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
• Maintaining consistent communication with management and team members while working remotely.

Conhecimentos

Debt collection

Negotiation

Communication

Independent work

Skip-tracing

Formação académica

High school diploma

Ferramentas

Skip-tracing tools

Collection software

Descrição da oferta de emprego

LCS Financial Services Corporation is seeking experienced Collections Specialists to work remotely from home across the United States. You will manage inbound/outbound calls, negotiate payment plans, and utilize skip-tracing to recover delinquent accounts while maintaining compliance and professional customer interactions.

The role emphasizes independence, high-volume performance, and availability during scheduled hours, with opportunities for additional compensation based on performance and a