Remote 3rd-Party Collections Specialist | Performance Pay

LCS Financial Services Corporation; Maryland; A distancia; USD 25.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Additional earning potential tied to x

Mon-Fri Schedule 7:00 AM–6:00 PM

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Flexible time-off

Remote-work eligibility in approved U.

Descripción de la vacante

LCS Financial Services Corporation is seeking a Remote Collections Specialist to manage inbound and outbound calls, negotiate settlements, and ensure compliance with debt collection laws. This position operates from home in a high-volume environment.

You will leverage skip-tracing tools, manage portfolios, and strive to meet individual and team recovery goals while delivering professional service to borrowers.

Formación

• Minimum 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Experience working in a high-volume collections environment.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsabilidades

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Conocimientos

Debt collection

Negotiation

Verbal communication

Active listening

Telephone etiquette

Bilingual English/Spanish

Educación

High school diploma or equivalent

Herramientas

Skip-tracing tools

Collection management systems

Descripción del empleo

LCS Financial Services Corporation is seeking a Remote Collections Specialist to manage inbound and outbound calls, negotiate settlements, and ensure compliance with debt collection laws. This position operates from home in a high-volume environment.

You will leverage skip-tracing tools, manage portfolios, and strive to meet individual and team recovery goals while delivering professional service to borrowers.