Remote 3rd-Party Collections Specialist

LCS Financial Services Corporation; Athens (GA); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Performance pay

Weekday schedule

Insurance (Medical/Dental/Vision)

Life & Disability insurance

401k retirement plan

Paid holidays

Flexible time-off

Remote work in approved states

Job summary

LCS Financial Services Corporation is seeking remote Collections Specialists in the United States to handle inbound/outbound calls, negotiate settlements, and work within compliant, performance-driven guidelines. This role emphasizes professional communication, skip-tracing proficiency, and adherence to federal/state collection laws.

The position supports a high-volume environment with opportunities for performance-based earnings and a remote-friendly schedule.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools and investigative techniques to locate borrowers and assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery opportunities.
• Consistently work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions while navigating difficult conversations.
• Ensure compliance with applicable federal, state, and local collection laws and company policies.

Skills

Debt collection

Negotiation

Verbal communication

Active listening

Bilingual English/Spanish

Skip-tracing

Remote work discipline

Meeting collection goals

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking remote Collections Specialists in the United States to handle inbound/outbound calls, negotiate settlements, and work within compliant, performance-driven guidelines. This role emphasizes professional communication, skip-tracing proficiency, and adherence to federal/state collection laws.

The position supports a high-volume environment with opportunities for performance-based earnings and a remote-friendly schedule.