Remote 3rd-Party Collections Specialist

LCS Financial Services Corporation; East Windsor Hill (CT); Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

Performance pay

Weekday schedule 7:00 AM–6:00 PM

Remote work benefits

Paid holidays

Flexible time-off

Remote employment in approved states

Job summary

LCS Financial Services Corporation is seeking a Remote Collections Specialist to join our team. You will manage inbound/outbound calls, negotiate payment plans, and apply skip-tracing to locate accounts while upholding regulatory standards.

This role offers a weekday schedule, performance-based earnings potential, and comprehensive benefits for remote workers residing in approved states.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Experience working in a high-volume collections environment.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Debt collection experience

Negotiation

Verbal communication

Active listening

Telephone etiquette

Regulatory knowledge

Remote work discipline

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking a Remote Collections Specialist to join our team. You will manage inbound/outbound calls, negotiate payment plans, and apply skip-tracing to locate accounts while upholding regulatory standards.

This role offers a weekday schedule, performance-based earnings potential, and comprehensive benefits for remote workers residing in approved states.