Remote 3rd-Party Collections Specialist

LCS Financial Services Corporation; Ohio; À distance; USD 35 000 - 70 000; Plein temps

Avantages offerts par ce poste

Performance-based pay

Remote work eligibility

Weekday schedule

Résumé du poste

LCS Financial Services Corporation is seeking remote Collections Specialists in the United States to negotiate resolutions, locate borrowers, and ensure regulatory compliance. The role involves inbound/outbound calls, skip-tracing, and maintaining detailed documentation.

The position supports a performance-driven environment with opportunity for additional compensation based on results, and requires a professional, compliant remote workspace suitable for confidential conversations.

Qualifications

• Minimum 2 years in third-party debt collection.
• Proven ability to negotiate payment arrangements.
• Excellent verbal communication and active listening.
• Knowledge of debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a distraction-free remote workspace.
• Experience in high-volume collections.
• Bilingual English/Spanish communication skills.
• Proven track record of meeting collection goals.

Responsabilités

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Connaissances

Debt collection

Negotiation

Verbal communication

Active listening

Telephone etiquette

Bilingual EN/ES

Meeting goals

Formation

High school diploma

Outils

Skip-tracing tools

Collection management systems

Description du poste

LCS Financial Services Corporation is seeking remote Collections Specialists in the United States to negotiate resolutions, locate borrowers, and ensure regulatory compliance. The role involves inbound/outbound calls, skip-tracing, and maintaining detailed documentation.

The position supports a performance-driven environment with opportunity for additional compensation based on results, and requires a professional, compliant remote workspace suitable for confidential conversations.