Remote 3rd-Party Collections Specialist

LCS Financial Services Corporation; Clifton (TX); Remote; USD 42,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

Disability Coverage

401k Retirement Plan

Paid Holidays

Flexible time-off

Job summary

LCS Financial Services Corporation is seeking remote Collections Specialists to negotiate resolutions on delinquent accounts and establish payment arrangements. This role emphasizes professional communication, adherence to collection laws, and high-volume performance in a remote setting.

Ideal candidates will have at least 2 years of third-party collection experience, strong negotiation skills, and bilingual English/Spanish abilities.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Experience working in a high-volume collections environment.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilizing skip-tracing tools to locate borrowers and assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions during difficult conversations.
• Ensuring compliance with applicable collection laws and company policies.

Skills

Debt collection

Negotiation

Bilingual English/Spanish

Verbal communication

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking remote Collections Specialists to negotiate resolutions on delinquent accounts and establish payment arrangements. This role emphasizes professional communication, adherence to collection laws, and high-volume performance in a remote setting.

Ideal candidates will have at least 2 years of third-party collection experience, strong negotiation skills, and bilingual English/Spanish abilities.