Remote 3rd-Party Collections Specialist

LCS Financial Services Corporation; South Dakota Park (SD); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

100% Remote Position

Commission: Performance-based pay

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Discretionary Time Off (DTO)

Team-Oriented Environment

Job summary

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join a nationwide team. You will handle inbound and outbound calls, negotiate settlements, and build rapport while maintaining compliance with debt collection laws.

This 100% remote role offers performance-based commissions, a weekday schedule, and comprehensive benefits. If you thrive in a results-driven environment and meet the qualifications, apply to join our remote workforce.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• Must reside and work in an LCS-approved state.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrower's financial circumstances.
• Utilize skip-tracing tools and investigative techniques to locate borrowers and assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery.
• Consistently work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions while navigating difficult conversations.
• Ensure compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
• Maintain consistent communication with management and team members while working remotely.

Skills

Negotiation

Persuasion

Conflict resolution

Active listening

Telephone etiquette

Organization

Independent work

Professionalism

Communication

Education

High school diploma

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join a nationwide team. You will handle inbound and outbound calls, negotiate settlements, and build rapport while maintaining compliance with debt collection laws.

This 100% remote role offers performance-based commissions, a weekday schedule, and comprehensive benefits. If you thrive in a results-driven environment and meet the qualifications, apply to join our remote workforce.