Remote 3rd-Party Collections Expert

LCS Financial Services Corporation; Massachusetts; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Performance-based pay

Weekdays schedule (Mon–Fri)

Benefits package (health/dental/vision

401k retirement plan

Paid holidays

Flexible time-off

Job summary

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join our team from home. If you have strong negotiation skills, a competitive mindset, and a passion for achieving results, this role offers the opportunity to earn via performance.

As a Collections Specialist, you will manage inbound and outbound calls, negotiate settlements, use skip-tracing tools, and document activity while complying with applicable laws.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Ability to manage collection accounts and negotiate settlements.
• Excellent verbal communication and active listening.
• Familiarity with debt collection laws and regulations.
• Bilingual English/Spanish communication skills.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions.
• Negotiate payment arrangements and settlements.
• Utilize skip-tracing tools to locate borrowers and assets.
• Prioritize accounts to maximize recovery opportunities.
• Maintain accurate account documentation.
• Ensure compliance with federal/state/local laws and company policies.

Skills

Verbal communication

Active listening

Telephone etiquette

Negotiation

Meeting goals

Education

High school diploma

Tools

Skip-tracing tools

Collection mgmt systems

Job description

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join our team from home. If you have strong negotiation skills, a competitive mindset, and a passion for achieving results, this role offers the opportunity to earn via performance.

As a Collections Specialist, you will manage inbound and outbound calls, negotiate settlements, use skip-tracing tools, and document activity while complying with applicable laws.