Remote 24/7 On-Demand Mental Health Counselor (EAP)

CVS Health; Louisiana; Hybrid; USD 54,000 - 143,000; Full time

Benefits offered by this job

Comprehensive benefits

Bonus eligibility

Job summary

CVS Health is hiring an EAP Clinical Counselor (remote in the USA) to provide on‑demand, single‑session mental health support via phone, video, or chat. The role emphasizes timely, confidential, and compliant care with real‑time documentation and risk management.

Requirements include a Master’s in behavioral health counseling, an active independent license, and 1+ year crisis intervention experience. Weekly hours are 40; salary range is $54,095.00 - $142,576.00 with benefits.

Qualifications

• 1+ years of crisis intervention experience.
• Valid unrestricted independent behavioral health clinical license per state regulations.
• 24x7x365 call center coverage may be required.

Responsibilities

• Deliver on-demand single-session consultations and triage.
• Provide clinical assessments, safety planning, and informational support.
• Assist members via phone, video, or chat with real-time documentation.
• Maintain confidentiality and accurate records per policies.
• Utilize intranet tools to support call handling and documentation.
• Support multi-platform communication and teamwork.

Skills

Crisis intervention

Call center experience

Communication skills

Technical literacy

Education

Master's Degree in behavioral health counseling

Tools

Video/Chat platforms

EHR systems

Job description

CVS Health is hiring an EAP Clinical Counselor (remote in the USA) to provide on‑demand, single‑session mental health support via phone, video, or chat. The role emphasizes timely, confidential, and compliant care with real‑time documentation and risk management.

Requirements include a Master’s in behavioral health counseling, an active independent license, and 1+ year crisis intervention experience. Weekly hours are 40; salary range is $54,095.00 - $142,576.00 with benefits.