Remote 24/7 EAP Clinical Counselor

CVS Health; South Carolina; Hybrid; USD 54,000 - 143,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan

Wellness program

Job summary

CVS Health, through Aetna Mental Wellbeing, seeks an EAP Clinical Counselor to deliver on-demand mental health support to members nationwide via video, chat, or phone. This full-time, remote role requires crisis intervention experience, an active clinical license, and the ability to provide 24/7 coverage from a home workspace.

The role supports clinical assessments, safety planning, triage, and informational guidance using advanced technology platforms, with strict confidentiality and regulatory

Qualifications

• 1+ years of crisis intervention experience.
• Valid unrestricted independent professional behavioral health clinical license to practice (LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist).
• 24x7x365 call center coverage required, holiday coverage may be required.

Responsibilities

• Deliver on-demand single-session consultations, including clinical assessments and safety planning.
• Provide information and triage to connect members with the right mental health resources.
• Support members via phone, video, or chat with accurate documentation.
• Document information in real time and maintain confidentiality.
• Use intranet and tools to support call handling and rapid response.
• Review emails to stay updated on plan sponsor information and changes.

Skills

Crisis intervention

Education

Master's Degree in behavioral health counseling profession

Job description

CVS Health, through Aetna Mental Wellbeing, seeks an EAP Clinical Counselor to deliver on-demand mental health support to members nationwide via video, chat, or phone. This full-time, remote role requires crisis intervention experience, an active clinical license, and the ability to provide 24/7 coverage from a home workspace.

The role supports clinical assessments, safety planning, triage, and informational guidance using advanced technology platforms, with strict confidentiality and regulatory