Overnight 24/7 Remote Mental Health Counselor (EAP)

CVS Health; Tennessee; Hybrid; USD 54,000 - 143,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan

Wellness programs

Job summary

CVS Health, through Aetna Mental Wellbeing, is seeking a remote EAP Clinical Counselor to provide 24/7 mental health support to members nationwide via video, chat, or phone.

The role requires a Master’s in behavioral health counseling, an active license, and ability to work a 40-hour weekly schedule in a 24/7 call center environment. This position offers comprehensive benefits and opportunities to impact individuals, families, and communities.

Qualifications

• 1 year of crisis intervention experience.
• Valid unrestricted independent behavioral health clinical license per state regulations.
• 24x7x365 call center coverage, holiday coverage expected.
• Experience facilitating patient/client positive behavior change.
• Experience handling mental health, psychiatric care, family situations and relationship concerns.

Responsibilities

• Provide telephone-based assessment, triage, counseling in a call center environment.
• Perform risk, substance abuse and mental health assessments to develop safety plans.
• Advise on levels of care and refer to appropriate resources.
• Collaborate with the member to align with their theory of change and link to resources.
• Support continuity of care by collaborating with a team of professionals.
• Multitask to document while talking with members.
• Protect confidentiality and adhere to policies.
• Maintain documentation meeting risk management and regulatory requirements.
• Maintain current behavioral health license in the resident state.

Skills

Crisis intervention

Call center experience

Motivational Interviewing

Counseling

Risk assessment

Education

Master’s Degree in Behavioral Health Counseling

Job description

CVS Health, through Aetna Mental Wellbeing, is seeking a remote EAP Clinical Counselor to provide 24/7 mental health support to members nationwide via video, chat, or phone.

The role requires a Master’s in behavioral health counseling, an active license, and ability to work a 40-hour weekly schedule in a 24/7 call center environment. This position offers comprehensive benefits and opportunities to impact individuals, families, and communities.