Remote 24/7 EAP Clinical Counselor

CVS Health; Missouri; Hybrid; USD 54,000 - 143,000; Full time

Job summary

CVS Health is seeking an EAP Clinical Counselor to deliver on-demand mental health support via video, phone, or chat. You will conduct assessments, safety planning, and provide information to members within the 24/7 access framework.

Role requires a licensed behavioral health professional, strong documentation, and ability to work in a fast-paced call center environment while protecting confidentiality and data security across the enterprise.

Qualifications

• Minimum 1 year of crisis intervention experience.
• Valid unrestricted independent behavioral health clinical license per state regulations.
• 24x7x365 call center coverage may be required.

Responsibilities

• Deliver on-demand, single-session consultations and safety plans.
• Provide clinical assessments, triage, and informational support via phone, video, or chat.
• Document information accurately and in real time; maintain confidentiality per policies.
• Use intranet systems and tools to support call handling and case management.

Skills

Crisis intervention

Call center experience

Communication skills

Multitasking

Information governance

Education

Master's Degree in Behavioral Health Counseling

Job description

CVS Health is seeking an EAP Clinical Counselor to deliver on-demand mental health support via video, phone, or chat. You will conduct assessments, safety planning, and provide information to members within the 24/7 access framework.

Role requires a licensed behavioral health professional, strong documentation, and ability to work in a fast-paced call center environment while protecting confidentiality and data security across the enterprise.