Relationship-Driven Banking Advisor

Santander Consumer USA Inc.; East Brunswick Township (NJ); On-site; USD 35,000 - 53,000; Full time

Job summary

Santander Consumer USA Inc. in New Jersey is seeking a Sales and Service Banker who builds trusted relationships by understanding customers' financial needs and offering tailored banking, lending, and investment solutions. You will deliver exceptional service while handling teller transactions and guiding customers through digital banking options.

The role emphasizes cross-selling, risk awareness, and collaboration with team members to meet branch goals, including weekends and evenings as needed.

Qualifications

• 12+ Months Experience selling products and/or services
• 6+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening customer relationships and delivering results
• 6+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Sales and Service Banker role. District Executive, District Operations Manager and Region President endorsement of performance
• 6+ Months Customer service experience within a high volume, fast paced and constantly changing environment
• 6+ Months Cash handling experience
• Established relationship-building skills with a focus on customer experience and loyalty
• Excellent customer service skills and a passion for helping others
• Ability to learn and apply sales techniques to recommend products and services that meet customer needs
• Experience in cross-selling products and services
• Ability to work collaboratively in a team-oriented environment
• Excellent communication, consultative and influence skills both verbal and written
• Ability to display a credible, trustworthy, and professional image at all times
• Proficient in using digital tools and technology to enhance customer engagement
• Ability to follow directions, policies, and procedures
• Ability to identify and elevate concerns of risk to appropriate channels
• Understands the necessity and value of accuracy and attention to detail
• Ability to work in a fast-paced environment and manage multiple priorities
• Computer proficiency and basic math skills
• Ability to work branch hours, which can include weekends and evenings

Responsibilities

• Meet the financial needs of customers across transactional, servicing, and product areas
• Identify opportunities to grow banking relationships through branch activities and referrals
• Develop and maintain strong relationships with clients to understand financial needs and tailor solutions
• Collaborate with team members and partners to achieve branch goals
• Ensure an elevated customer experience with personalized, seamless service
• Foster loyalty by addressing concerns and providing timely resolutions
• Engage customers with digital platforms to enhance interactions and educate on self-service
• Communicate clearly with customers in person, over the phone, or digitally
• Perform teller transactions with accuracy and efficiency
• Handle cash and maintain accurate cash drawer balances
• Assist with custodianship, audits, and other operational tasks
• Ensure compliance with regulatory requirements and internal risk policies
• Time allocation may vary by branch needs
• Responsibilities may extend to nearby branches based on business needs

Skills

Customer service

Sales techniques

Cross-selling

Digital tools

Team collaboration

Communication skills

Attention to detail

Risk awareness

Education

High school diploma

Bachelor’s degree

Tools

Microsoft Office

Job description

Santander Consumer USA Inc. in New Jersey is seeking a Sales and Service Banker who builds trusted relationships by understanding customers' financial needs and offering tailored banking, lending, and investment solutions. You will deliver exceptional service while handling teller transactions and guiding customers through digital banking options.

The role emphasizes cross-selling, risk awareness, and collaboration with team members to meet branch goals, including weekends and evenings as needed.