Relationship Banking Specialist

Santander Consumer USA Inc.; Somerville (NJ); On-site; USD 35,000 - 53,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a Sales and Service Banker to act as a trusted advisor, building long-lasting customer relationships and delivering tailored banking, lending, and investment solutions with a focus on service and risk management.

The role emphasizes cross-selling opportunities, digital banking education, and collaboration with branch teams to meet sales targets while maintaining high service standards.

Qualifications

• 12+ Months Experience selling products and/or services.
• 6+ Months Experience in Retail Banking sales or consultative relationship sales role.
• 6+ Months Santander experience related to the essential functions.
• 6+ Months Customer service experience in high-volume environment.
• 6+ Months Cash handling experience.

Responsibilities

• Meet the financial needs of customers through transactional and servicing tasks.
• Identify opportunities to grow banking relationships through branch activities and referrals.
• Develop and maintain strong client relationships to assess needs and provide solutions.
• Collaborate with team to achieve branch goals and drive performance.
• Deliver exceptional customer experience with accurate teller transactions and cash handling.
• Educate customers on digital banking tools and self-service options.

Skills

Relationship building

Customer service

Communication

Cross-selling

Digital tools usage

Education

High school diploma

Bachelor’s degree (related field)

Tools

Microsoft Office

CRM systems

Job description

Santander Consumer USA Inc. is seeking a Sales and Service Banker to act as a trusted advisor, building long-lasting customer relationships and delivering tailored banking, lending, and investment solutions with a focus on service and risk management.

The role emphasizes cross-selling opportunities, digital banking education, and collaboration with branch teams to meet sales targets while maintaining high service standards.