Relationship Banking Specialist - Elevate Client Experience

JPMorganChase; Austin (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. in Austin seeks an Associate Relationship Banker to greet clients, understand financial needs, and offer thoughtful solutions using Chase digital tools. You will build lasting relationships through consultative conversations and proactive service.

You will educate clients on mobile banking, Chase.com, and ATM services while delivering compliant, high‑quality advice. Weekend hours and a strong focus on customer care are expected.

Qualifications

• Ability to create memorable client experiences and elevate the service level.
• Excellent communication skills in person and over the phone.
• Ability to resolve client issues with attention to detail and empathy.

Responsibilities

• Put clients first and deliver attentive, friendly service in a welcoming environment.
• Engage in clear, consultative communication to understand needs and build trust.
• Assist walk-in and scheduled clients in person and by phone to tailor financial solutions.
• Educate clients on Chase Mobile App, Chase.com, and ATM usage for convenience.
• Learn products and procedures quickly to advise on banking solutions with the team.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Client service

Communication

Problem solving

Relationship building

Education

High school diploma / GED

Job description

JPMorgan Chase & Co. in Austin seeks an Associate Relationship Banker to greet clients, understand financial needs, and offer thoughtful solutions using Chase digital tools. You will build lasting relationships through consultative conversations and proactive service.

You will educate clients on mobile banking, Chase.com, and ATM services while delivering compliant, high‑quality advice. Weekend hours and a strong focus on customer care are expected.