Relationship Banker: Trusted Advisor & Growth Driver

Santander Consumer USA Inc.; Glenside (PA); On-site; USD 38,000 - 61,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a Relationship Banker to foster trusted, lasting relationships with customers and understand their financial goals.

You’ll cross-sell banking, lending and investment products while delivering exceptional service. In a fast-paced branch setting, you’ll prospect for new clients, collaborate with teammates to meet branch targets, and educate customers on digital tools, ensuring seamless, compliant experiences daily.

Qualifications

• 3+ Years Experience selling products and/or services in an incentive-based environment - Required. (OR)
• 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening customer relationships and delivering results - Required. (OR)
• 12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Relationship Banker role. District Executive, District Operations Manager and Region President endorsement of performance - Required. (AND)
• 12+ Months Customer service experience within a high volume, fast paced and constantly changing environment - Required.
• Established relationship-building skills with a focus on customer experience and loyalty.
• Excellent customer service skills and a passion for helping others.
• Proven track record in sales and cross-selling products and services.
• Ability to work collaboratively in a team-oriented environment.
• Excellent communication, consultative and influence skills both verbal and written.
• Ability to display a credible, trustworthy, and professional image at all times.
• Proficient in using digital tools and technology to enhance customer engagement.
• Ability to follow directions, policies, and procedures.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

Responsibilities

• Achieve or exceed sales targets by cross-selling banking products and services.
• Develop and maintain relationships with clients to understand needs.
• Prospect for new clients via networking, referrals, lead calls, and community engagement.
• Meet customers' financial needs including transactional, servicing, and product.
• Deliver personalized, seamless, and attentive service.
• Collaborate with team to achieve branch goals.

Skills

Sales experience

Retail banking

Cross-selling

Customer service

Communication skills

Team collaboration

Digital tools

Education

High school diploma or GED

Bachelor’s Degree (preferred)

Tools

Microsoft Office

Job description

Santander Consumer USA Inc. is seeking a Relationship Banker to foster trusted, lasting relationships with customers and understand their financial goals.

You’ll cross-sell banking, lending and investment products while delivering exceptional service. In a fast-paced branch setting, you’ll prospect for new clients, collaborate with teammates to meet branch targets, and educate customers on digital tools, ensuring seamless, compliant experiences daily.