Relationship Banker & Solutions Advisor

Santander US; Philadelphia (Philadelphia County); On-site; USD 35,000 - 53,000; Full time

Job summary

Santander US is seeking a Sales and Service Banker to be a trusted advisor to customers, focusing on building strong relationships and understanding financial needs. You will provide tailored solutions across banking, lending, and investment products while delivering exceptional service and defending against fraud.

You will engage with customers, identify cross-sell opportunities, process teller transactions, and educate users on digital banking tools.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree in related field preferred or demonstrated through work experience/education.

Responsibilities

• Meet customer financial needs through transactions, servicing, and products.
• Identify opportunities to grow banking relationships via branch activities and referrals.
• Develop and maintain client relationships and provide tailored solutions.
• Collaborate with team to achieve branch goals and drive performance.
• Deliver an elevated customer experience with personalized, seamless service.
• Assist with digital tools education and self-service options for customers.
• Perform teller duties accurately and efficiently.

Skills

Customer service

Cash handling

Sales experience

Communication

Digital banking

Teamwork

Attention to detail

Multi-tasking

Problem solving

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Santander US is seeking a Sales and Service Banker to be a trusted advisor to customers, focusing on building strong relationships and understanding financial needs. You will provide tailored solutions across banking, lending, and investment products while delivering exceptional service and defending against fraud.

You will engage with customers, identify cross-sell opportunities, process teller transactions, and educate users on digital banking tools.