Customer-Centric Banking & Sales Advisor

Santander US; Norwood (MA); On-site; USD 35,000 - 53,000; Full time

Job summary

Santander US is seeking a Sales and Service Banker to act as a trusted advisor, delivering tailored banking, lending, and investment solutions while focusing on customer service.

You will help customers with teller transactions, digital tools, and cross-sell opportunities, contributing to branch goals and risk management. This role requires strong communication, teamwork, and a passion for helping customers.

Qualifications

• Experience in retail banking sales or consultative relationship sales role in a related industry.
• Experience selling products and/or services.
• Cash handling experience.
• Ability to work weekends and evenings.

Responsibilities

• Meet the financial needs of customers across transactional, servicing and product areas.
• Identify opportunities to grow banking relationships through branch activities and referrals.
• Develop and maintain strong client relationships to understand needs and provide tailored solutions.
• Collaborate with team members to achieve branch goals and drive performance.
• Deliver elevated customer experiences with personalized, seamless service.
• Ensure compliance with regulatory requirements and manage risk.

Skills

Excellent customer service skills

Excellent communication

Teamwork

Digital tools proficiency

Sales mindset

Attention to detail

Education

High school diploma, GED or equivalent

Bachelor’s Degree in related field

Tools

Microsoft Office

Job description

Santander US is seeking a Sales and Service Banker to act as a trusted advisor, delivering tailored banking, lending, and investment solutions while focusing on customer service.

You will help customers with teller transactions, digital tools, and cross-sell opportunities, contributing to branch goals and risk management. This role requires strong communication, teamwork, and a passion for helping customers.