Relationship Banker II: Grow, Lead & Serve

Santander Consumer USA Inc.; Town of Hempstead (NY); On-site; USD 35,000 - 58,000; Full time

Job summary

Webster Bank, a division of Santander Bank, N.A., seeks a Relationship Banker II to serve Banking Center customers and help drive sales, service, and operations goals. You will handle routine teller transactions and provide financial guidance with a customer-centric approach.

Candidates should have 3-4 years of customer service and needs-based banking sales experience, plus 0-2 years of supervisory experience.

Qualifications

• 3-4 years customer service and needs-based banking sales experience preferred
• 0-2 years supervisory experience preferred
• Demonstrated success in leading, coaching, and motivating
• Working knowledge of all products and services
• Keeps current with all systems used for branch transaction processing
• Strong customer service skills and ability to support teamwork
• Ability to work a flexible and/or rotating schedule; weekends may be required; travel may be required to alternate Banking Centers

Responsibilities

• Responds to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available
• Evaluates needs of clients and offers appropriate financial products and services, through needs-based conversations, to build and deepen relationships
• Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions
• Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center’s growth and profitability objectives
• Expected to achieve/exceed both individual and team goals in sales, service and operations
• Maintains compliance with Federal and State regulations as well as bank policies and procedures; meet/exceed branch audits and operations evaluation requirements
• Assist with supervision of banking center colleagues offering coaching support to fellow bankers; act as a role model and help onboard new bankers

Skills

Customer service

Sales experience

Team leadership

Banking products

Flexibility

Travel readiness

Education

High School Diploma or GED

Associates or Bachelor's degree preferred

Job description

Webster Bank, a division of Santander Bank, N.A., seeks a Relationship Banker II to serve Banking Center customers and help drive sales, service, and operations goals. You will handle routine teller transactions and provide financial guidance with a customer-centric approach.

Candidates should have 3-4 years of customer service and needs-based banking sales experience, plus 0-2 years of supervisory experience.