Relationship Banker II: Sales, Service & Coaching Lead

Santander Bank; Canton (CT); Presencial; USD 35 000 - 58 000; Tempo integral

Resumo da oferta

Webster Bank, a division of Santander Bank, N.A., is seeking a Relationship Banker II to assist Banking Center customers and help the team achieve sales, service, and operational goals. You will process customer transactions and learn about financial needs to build trust and optimize sales opportunities.

The role emphasizes strong communication, teamwork, and the ability to supervise and coach fellow bankers while adhering to regulatory guidelines and branch policies.

Qualificações

• 3-4 years customer service and needs-based banking sales experience preferred.
• 0-2 years supervisory experience preferred.
• Demonstrated success in leading, coaching, and motivating.
• Working knowledge of all products and services.
• Keeps current with all systems used for branch transaction processing.
• Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment.
• Ability to work a flexible and/or rotating schedule. Travel may be required to alternate Banking Centers.

Responsabilidades

• Responds to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available.
• Evaluates needs of clients and offers appropriate financial products and services, through needs-based conversations, to build and deepen relationships.
• Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions.
• Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center's growth and profitability objectives.
• Expected to achieve/ exceed both individual and team goals in sales, service and operations.
• Maintains compliance with Federal and State regulations as well as bank policies and procedures. Meet/exceed branch audits and operations evaluation requirements.
• Assist with supervision of banking center colleagues offering coaching support to fellow bankers. Act as a role model and help onboard new bankers.

Conhecimentos

Customer service

Banking sales

Coaching

Communication

Teamwork

Formação académica

H.S. Diploma or GED

Associates and/or Bachelor's

Descrição da oferta de emprego

Webster Bank, a division of Santander Bank, N.A., is seeking a Relationship Banker II to assist Banking Center customers and help the team achieve sales, service, and operational goals. You will process customer transactions and learn about financial needs to build trust and optimize sales opportunities.

The role emphasizes strong communication, teamwork, and the ability to supervise and coach fellow bankers while adhering to regulatory guidelines and branch policies.