Relationship Banker II: Coaching, Sales & Customer Growth

Santander Consumer USA Inc.; New Britain (CT); In loco; USD 35.000 - 58.000; Tempo pieno

Descrizione del lavoro

Webster Bank, a division of Santander Bank, N.A., is seeking a Relationship Banker II to serve Banking Center customers, drive sales, and deliver exceptional service. You will process transactions, learn customer needs, and develop trust while offering tailored financial solutions across product lines.

The role supports a team-focused culture with supervisory responsibilities for fellow bankers and requires a flexible schedule, including potential weekends and travel between Banking Centers as

Competenze

• 3-4 years customer service and needs-based banking sales experience preferred.
• 0-2 years supervisory experience preferred.
• Demonstrated success in leading, coaching, and motivating.
• Working knowledge of all banking products and services.
• Keeps current with all systems used for branch transaction processing.
• Strong customer service and teamwork skills.
• Ability to work a flexible/rotating schedule, including weekends.

Mansioni

• Respond to customers' needs in an accurate and timely fashion, using available resources.
• Evaluate client needs and offer appropriate financial products via needs-based conversations.
• Perform routine teller transactions (deposits, withdrawals, check cashing, loan payments).
• Support segmentation strategy to achieve growth and profitability goals.
• Meet or exceed individual and team sales, service, and operations targets.
• Maintain compliance with regulations and internal policies; pass audits.
• Assist with supervising banking center colleagues and onboarding new bankers.

Conoscenze

Customer service

Sales experience

Supervisory experience

Product knowledge

Teamwork

Formazione

High School Diploma or GED

Associates or Bachelor's degree

Strumenti

Branch banking systems

Descrizione del lavoro

Webster Bank, a division of Santander Bank, N.A., is seeking a Relationship Banker II to serve Banking Center customers, drive sales, and deliver exceptional service. You will process transactions, learn customer needs, and develop trust while offering tailored financial solutions across product lines.

The role supports a team-focused culture with supervisory responsibilities for fellow bankers and requires a flexible schedule, including potential weekends and travel between Banking Centers as