Relationship Banker II: Lead, Grow & Serve Clients

Santander Consumer USA Inc.; Watertown (CT); In loco; USD 35.000 - 58.000; Tempo pieno

Vantaggi offerti da questo lavoro

Santander Benefits

Descrizione del lavoro

Webster Bank, a division of Santander Bank, N.A., is seeking a Relationship Banker 2 to serve Banking Center customers and support sales, service, and operations goals. Responsibilities include processing customer transactions, needs-based conversations to recommend financial products, and building strong partnerships across business segments.

The role emphasizes on-job coaching, achieving both individual and team targets, and maintaining regulatory compliance.

Competenze

• 3-4 years customer service and needs-based banking sales experience preferred
• 0-2 years supervisory experience preferred
• Demonstrated success in leading, coaching, and motivating
• Working knowledge of all products and services
• Keeps current with all systems used for branch transaction processing
• Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment
• Ability to work a flexible and/or rotating schedule, including weekends and extended hours; travel may be required to alternate Banking Centers

Mansioni

• Responds to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available.
• Evaluates needs of clients and offers appropriate financial products and services, through needs-based conversations, to build and deepen relationships.
• Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions.
• Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center’s growth and profitability objectives.
• Expected to achieve/ exceed both individual and team goals in sales, service and operations.
• Maintains compliance with Federal and State regulations as well as bank policies and procedures; meet/exceed branch audits and operations evaluation requirements.
• Assist with supervision of banking center colleagues offering coaching support to fellow bankers. Act as a role model and help onboard new bankers.

Conoscenze

Customer service

Sales orientation

Communication skills

Coaching

Team collaboration

Formazione

High school diploma or GED

Associate or Bachelor's degree (preferred)

Strumenti

Branch transaction systems

Descrizione del lavoro

Webster Bank, a division of Santander Bank, N.A., is seeking a Relationship Banker 2 to serve Banking Center customers and support sales, service, and operations goals. Responsibilities include processing customer transactions, needs-based conversations to recommend financial products, and building strong partnerships across business segments.

The role emphasizes on-job coaching, achieving both individual and team targets, and maintaining regulatory compliance.