Relationship Banker II - Growth & Coaching Lead

Santander Consumer USA Inc.; Elmwood (CT); On-site; USD 35,000 - 58,000; Full time

Job summary

Webster Bank, a division of Santander Bank, N.A., is hiring a Relationship Banker II to serve Banking Center customers and help the team meet sales, service, and operation goals. You will process customer financial transactions and apply needs-based conversations to build relationships.

The role emphasizes coaching peers, compliance, and flexible hours; travel between banking centers may be required. A solid customer service background and supervisory potential are valued.

Qualifications

• Strong customer service background and needs-based selling experience.
• Ability to learn products and services across banking segments.
• Flexibility to work rotating shifts, including weekends and extended hours.

Responsibilities

• Responds to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available.
• Evaluates needs of clients and offers appropriate financial products and services, through needs-based conversations, to build and deepen relationships.
• Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions.
• Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center’s growth and profitability objectives.
• Expected to achieve/ exceed both individual and team goals in sales, service and operations.
• Maintains compliance with Federal and State regulations as well as bank policies and procedures. Meet/exceed branch audits and operations evaluation requirements.
• Assist with supervision of banking center colleagues offering coaching support to fellow bankers. Act as a role model and help onboard new bankers.
• Travel may be required to alternate Banking Centers.

Skills

Customer service

Sales experience

Communication

Leadership

Education

H.S. Diploma or GED

Associates or Bachelor's

Job description

Webster Bank, a division of Santander Bank, N.A., is hiring a Relationship Banker II to serve Banking Center customers and help the team meet sales, service, and operation goals. You will process customer financial transactions and apply needs-based conversations to build relationships.

The role emphasizes coaching peers, compliance, and flexible hours; travel between banking centers may be required. A solid customer service background and supervisory potential are valued.