Relationship Banker II - Lead & Grow Customer Relationships

Santander Consumer USA Inc.; West Hartford (CT); On-site; USD 35,000 - 58,000; Full time

Job summary

Webster Bank, a division of Santander Bank, N.A., is seeking a Relationship Banker II to serve Banking Center customers, drive sales, deliver quality service, and support operations. You will process transactions and use active listening to identify customer needs and propose suitable financial products.

The role emphasizes building trust, collaborating with business segments, and mentoring fellow bankers while supporting branch growth and compliance with regulations.

Qualifications

• 3–4 years of customer service and needs-based banking sales experience.
• 0–2 years supervisory experience preferred.
• Demonstrated success in leading, coaching, and motivating.
• Working knowledge of all products and services.
• Flexibility to work a rotating schedule, including weekends; travel may be required to other Banking Centers.

Responsibilities

• Provide services for Banking Center customers and assist the team in achieving sales, service, and operation goals.
• Process all customer-related financial transactions per bank rules and guidelines.
• Learn customer financial needs, establish trust, and optimize sales opportunities.
• Develop and maintain strong partnerships with various business segments through collaboration and communication.
• Supervise and coach fellow Relationship Bankers.

Skills

Customer service

Banking sales

Coaching

Relationship building

Education

H.S. Diploma or GED

Associates or Bachelor's degree

Job description

Webster Bank, a division of Santander Bank, N.A., is seeking a Relationship Banker II to serve Banking Center customers, drive sales, deliver quality service, and support operations. You will process transactions and use active listening to identify customer needs and propose suitable financial products.

The role emphasizes building trust, collaborating with business segments, and mentoring fellow bankers while supporting branch growth and compliance with regulations.