Relationship Banker & Team Coach

Santander Consumer USA Inc.; South Fallsburg (NY); On-site; USD 35,000 - 58,000; Full time

Job summary

Webster Bank, a division of Santander Bank, N.A., is seeking a Relationship Banker II to serve Banking Center customers and support sales, service, and operations goals. You will process customer transactions and use needs-based conversations to promote financial products while building trust and strong client relationships.

Ideal candidates have 3–4 years of customer service and needs-based banking sales experience, with 0–2 years supervisory exposure.

Qualifications

• 3-4 years customer service and needs-based banking sales experience preferred.
• 0-2 years supervisory experience preferred.
• Demonstrated success in leading, coaching, and motivating.
• Working knowledge of all products and services.
• Keeps current with all systems used for branch transaction processing.
• Ability to work a flexible and/or rotating schedule. May be required to work Saturdays, Sundays and extended hours. Travel may be required to alternate Banking Centers.

Responsibilities

• Responds to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available.
• Evaluates needs of clients and offers appropriate financial products and services, through needs-based conversations, to build and deepen relationships.
• Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions.
• Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center’s growth and profitability objectives.
• Expected to achieve/ exceed both individual and team goals in sales, service and operations.
• Maintains compliance with Federal and State regulations as well as bank policies and procedures. Meet/exceed branch audits and operations evaluation requirements.
• Assist with supervision of banking center colleagues offering coaching support to fellow bankers. Act as a role model and help onboard new bankers.

Skills

Customer service

Sales skills

Coaching

Communication

Education

HS Diploma or GED

Associates or Bachelor's degree (preferred)

Job description

Webster Bank, a division of Santander Bank, N.A., is seeking a Relationship Banker II to serve Banking Center customers and support sales, service, and operations goals. You will process customer transactions and use needs-based conversations to promote financial products while building trust and strong client relationships.

Ideal candidates have 3–4 years of customer service and needs-based banking sales experience, with 0–2 years supervisory exposure.