Relationship Banker II: Growth, Coaching & Sales

Santander US; West Hartford (CT); On-site; USD 35,000 - 58,000; Full time

Job summary

Webster Bank, a division of Santander Bank, N.A., is seeking a Relationship Banker II to serve Banking Center customers and help the team achieve sales, service and operations goals. You will process customer financial transactions and build trust with clients through needs-based conversations to deepen relationships.

The role requires strong communication, supervisory potential, and knowledge of bank products.

Qualifications

• 3-4 years customer service and needs-based banking sales experience preferred
• 0-2 years supervisory experience preferred
• Demonstrated success in leading, coaching, and motivating.
• Working knowledge of all products and services.

Responsibilities

• Responds to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available.
• Evaluates needs of clients and offers appropriate financial products and services, through needs-based conversations, to build and deepen relationships.
• Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions.
• Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center’s growth and profitability objectives.
• Expected to achieve/ exceed both individual and team goals in sales, service and operations.
• Maintains compliance with Federal and State regulations as well as bank policies and procedures. Meet/exceed branch audits and operations evaluation requirements.
• Assist with supervision of banking center colleagues offering coaching support to fellow bankers. Act as a role model and help onboard new bankers.

Skills

Customer service

Needs-based banking sales

Supervisory experience

Communication skills

Teamwork

Education

H.S. Diploma or GED

Associates or Bachelor's degree

Job description

Webster Bank, a division of Santander Bank, N.A., is seeking a Relationship Banker II to serve Banking Center customers and help the team achieve sales, service and operations goals. You will process customer financial transactions and build trust with clients through needs-based conversations to deepen relationships.

The role requires strong communication, supervisory potential, and knowledge of bank products.