Relationship Banker: Growth, Lending & Service Expert

First National Bank Of Pennsylvania; Dickson City (Lackawanna County); On-site; USD 36,000 - 60,000; Full time

Job summary

First National Bank Of Pennsylvania's Dickson City branch is hiring a Relationship Banker to develop proficiency in consumer banking transactions, account servicing, and lending. You will execute branch leads and convert transactions into qualified sales while delivering exceptional customer service.

The role involves promoting bank products, meeting weekly referral goals, and using digital tools to support customers. Travel to other local locations may be required to serve the market.

Qualifications

• High School diploma or GED required.
• 0 years of related experience.
• Excellent customer service skills.
• Excellent communication skills.
• Excellent organizational, analytical and interpersonal skills.
• Detail-oriented.
• Proficient with MS Word (basic), MS Excel (intermediate), MS PowerPoint (basic).
• Knowledge of banking policies, consumer products and services.
• Sales and customer service skills.

Responsibilities

• Promotes the sales process through greeting customers, identifying customer service and product needs, leveraging sales leads, and outbound calling.
• Make appropriate recommendations in the selling and cross-selling of Bank products and services.
• Identifies and achieves individual weekly sales/referral goals set by the Branch Manager.
• Incorporate FNB digital products and services into customer interactions.
• Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants.
• Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Performs routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.
• Performs other related duties and projects as assigned.
• All employees have the responsibility... risk management program.
• Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Skills

Excellent customer service

Excellent communication

Organizational skills

Detail-oriented

Experience in a related position

Knowledge of banking policies

Sales and customer service skills

Education

High School or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

First National Bank Of Pennsylvania's Dickson City branch is hiring a Relationship Banker to develop proficiency in consumer banking transactions, account servicing, and lending. You will execute branch leads and convert transactions into qualified sales while delivering exceptional customer service.

The role involves promoting bank products, meeting weekly referral goals, and using digital tools to support customers. Travel to other local locations may be required to serve the market.