Relationship Banker & Customer Growth Specialist

First National Bank; Dickson City (Lackawanna County); On-site; USD 40,000 - 60,000; Full time

Job summary

First National Bank in Dickson City, PA is seeking a Relationship Banker to support consumer banking transactions, account servicing, and loan referrals. You will execute branch leads, deliver excellent service, and identify opportunities to convert interactions into sales while adhering to FNB policies and risk guidelines.

This role may require working at multiple market locations and involves collaboration with the Retail team to achieve weekly referral goals and promote FNB digital banking

Qualifications

• High School or GED required.
• 0 years of related experience required.
• Excellent customer service and communication skills.
• Proficiency with MS Word, Excel and PowerPoint.
• Knowledge of banking policies, consumer products and services.
• Sales and customer service experience.

Responsibilities

• Promotes the sales process by greeting customers, identifying customer service and product needs, leveraging sales leads, and outbound calling.
• Make appropriate recommendations in the selling and cross-selling of Bank products and services.
• Identifies and achieves individual weekly sales/referral goals set by the Branch Manager.
• Incorporate FNB digital products and services into customer interactions.
• Input and maintain data quality for referrals, customers, and applicants.
• Perform routine teller transactions and other operational tasks.
• Perform other related duties and projects as assigned.
• Adhere to risk management and regulatory guidelines.

Skills

Excellent customer service

Excellent communication

Excellent organizational skills

Detail-oriented

PC skills

MS Word

MS Excel

MS PowerPoint

Sales experience

Customer service skills

Education

High School or GED

Job description

First National Bank in Dickson City, PA is seeking a Relationship Banker to support consumer banking transactions, account servicing, and loan referrals. You will execute branch leads, deliver excellent service, and identify opportunities to convert interactions into sales while adhering to FNB policies and risk guidelines.

This role may require working at multiple market locations and involves collaboration with the Retail team to achieve weekly referral goals and promote FNB digital banking