Relationship Banker: Growth & Service Advocate

First National Bank of Pennsylvania; Martinsburg (Blair County); On-site; USD 38,000 - 54,000; Full time

Job summary

First National Bank of Pennsylvania is seeking a Relationship Banker to develop proficiency in consumer banking transactions, servicing accounts, and lending. The role involves executing branch leads, handling customer requests, and converting interactions into qualified sales or referrals.

The incumbent may work at multiple locations within the market, with a focus on delivering excellent customer service and cross-selling Bank products.

Qualifications

• High School or GED required.
• 0 years of job-related experience required.
• Excellent customer service and communication skills.
• Excellent organizational, analytical and interpersonal skills.
• Detail-oriented and able to use a PC and banking software.

Responsibilities

• Promotes the sales process by greeting customers and identifying needs, leveraging leads and referrals.
• Make recommendations in selling and cross-selling bank products and services.
• Identify and achieve weekly sales/referral goals set by the Branch Manager.
• Incorporate FNB digital products and services into customer interactions.
• Input and maintain data quality for referrals, customers and applicants using approved branch technology.
• Complete lifecycle of all new and existing relationships per consumer bank standards.
• Perform routine teller transactions and other operational tasks as per policies.
• Perform other related duties and projects as assigned.
• Adhere to risk management and regulatory compliance programs.

Skills

Customer service

Communication

Organization

Detail oriented

PC skills

MS Word

MS Excel

MS PowerPoint

Experience in related position

Banking policies & products

Sales & referral skills

Education

High School or GED

Tools

MS Word - Basic Level

MS Excel - Intermediate Level

MS PowerPoint - Basic Level

Job description

First National Bank of Pennsylvania is seeking a Relationship Banker to develop proficiency in consumer banking transactions, servicing accounts, and lending. The role involves executing branch leads, handling customer requests, and converting interactions into qualified sales or referrals.

The incumbent may work at multiple locations within the market, with a focus on delivering excellent customer service and cross-selling Bank products.