Relationship Banker: Customer Growth & Service

PNC; Glendora (NJ); On-site; USD 45,000 - 76,000; Full time

Job summary

PNC seeks a Personal Banker to join our in-office team at the Glendora, NJ branch. You will acquire and deepen the branch customer base through proactive sales and personal service, guiding customers toward financial solutions that fit their goals.

You will manage the customer journey, collaborate with ecosystem partners, and advance revenue and loyalty through meaningful conversations, efficient lobby engagement, and a differentiated customer experience.

Qualifications

• Requires an Associates degree or equivalent and 3+ years experience.
• In lieu of a degree, a combination of education and certifications may be considered.
• Background in banking and customer service preferred.

Responsibilities

• Acquire and deepen branch customer base through proactive sales and service.
• Manage customer experience and identify opportunities to improve financial wellbeing.
• Drive outbound calls, lobby engagement, and appointments to grow share of wallet.
• Position PNC solutions to drive revenue and loyalty.
• Collaborate with ecosystem partners to retain relationships.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associates degree or equivalent

No Degree

Job description

PNC seeks a Personal Banker to join our in-office team at the Glendora, NJ branch. You will acquire and deepen the branch customer base through proactive sales and personal service, guiding customers toward financial solutions that fit their goals.

You will manage the customer journey, collaborate with ecosystem partners, and advance revenue and loyalty through meaningful conversations, efficient lobby engagement, and a differentiated customer experience.