Relationship Banker — Growth & Customer Loyalty

PNC; Glen Mills (Delaware County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical & dental coverage

401(k) with PNC match

Paid time off

Job summary

PNC Bank in Glen Mills, PA is hiring a Personal Banker to welcome customers, open accounts, and provide banking solutions. Based at the Concordville Branch, you will engage customers in the lobby and through proactive outreach, delivering a differentiated experience and increasing wallet share.

You'll work in-office with a focus on risk management, adherence to policies, and collaboration with ecosystem partners.

Qualifications

• Typically requires 3+ years experience.
• Associates or equivalent degree may be considered but not required.
• In lieu of a degree, a combination of education, job-specific certification(s), and experience may be considered.

Responsibilities

• Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

Skills

Accountability

Banking

Customer Service

Customer Experience

Proactive Sales

Identifying Opportunities

Leveraging Technology

Client Loyalty

Education

Associates or equivalent degree

Job description

PNC Bank in Glen Mills, PA is hiring a Personal Banker to welcome customers, open accounts, and provide banking solutions. Based at the Concordville Branch, you will engage customers in the lobby and through proactive outreach, delivering a differentiated experience and increasing wallet share.

You'll work in-office with a focus on risk management, adherence to policies, and collaboration with ecosystem partners.