Relationship Banker: Customer Advocate & Growth Driver

NBT Bancorp Inc.; North Adams (MA); On-site; USD 53,010,000 - 63,841,000; Full time

Benefits offered by this job

Generous Paid Time Off

Parental Leave

Medical Coverage

Dental and Vision Coverage

Flexible Spending Accounts

401(k) with employer match

Tuition Reimbursement

Employee Assistance Program

Pet Insurance

Job summary

NBT Bancorp Inc. is seeking a Relationship Banking Associate in North Adams, MA to deliver high-quality customer service and timely processing of routine transactions. You will identify customer needs, refer opportunities to partners, and assist with basic deposit account openings.

This role emphasizes effective communication, teamwork, and accuracy in a fast-paced banking environment. Community involvement and growth opportunities are highlighted in the benefits package.

Qualifications

• High School Diploma or equivalent required; one year of related banking or sales/customer service experience preferred.
• Ability to identify and discuss customer needs and opportunities.
• Strong teamwork and communication skills; comfortable with problem solving.

Responsibilities

• Process routine transactions and customer/account servicing accurately per policy.
• Identify opportunities and refer customers to appropriate partners; perform sales calls.
• Support new deposit account opening and maintain security controls.

Skills

Excellent listening & communication

Identify customer needs

Team player

Problem solving

Fast-paced environment

Proficient computer skills

Education

High School Diploma or Equivalent

Job description

NBT Bancorp Inc. is seeking a Relationship Banking Associate in North Adams, MA to deliver high-quality customer service and timely processing of routine transactions. You will identify customer needs, refer opportunities to partners, and assist with basic deposit account openings.

This role emphasizes effective communication, teamwork, and accuracy in a fast-paced banking environment. Community involvement and growth opportunities are highlighted in the benefits package.