Customer-Driven Banking Associate: Growth & Service

NBT Bank; City of Rochester (NY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer matching

Parental leave

Tuition reimbursement

Job summary

NBT Bank is seeking a Relationship Banking Associate in Rochester, NY to provide high-quality customer service and timely processing of routine transactions. You will identify customer needs and refer opportunities to the right partners to fulfill those needs.

The role emphasizes relationship building, teamwork, and compliance with policy and procedures, with a focus on accuracy and responsive service for both in-branch and phone interactions.

Qualifications

• High School Diploma or Equivalent
• Minimum one year experience in related banking positions or equivalent sales/customer service experience

Responsibilities

• Process routine transactions and account servicing with high accuracy.
• Identify customer opportunities and refer to business partners; conduct sales calls to address needs.
• Participate in community events and perform other duties as assigned.

Skills

Active listening

Communication skills

Needs assessment

Organization

Teamwork

Computer skills

Education

High School Diploma or Equivalent

Job description

NBT Bank is seeking a Relationship Banking Associate in Rochester, NY to provide high-quality customer service and timely processing of routine transactions. You will identify customer needs and refer opportunities to the right partners to fulfill those needs.

The role emphasizes relationship building, teamwork, and compliance with policy and procedures, with a focus on accuracy and responsive service for both in-branch and phone interactions.