Relationship Banker: Create Memorable Banking Experiences

JPMorgan Chase; Northbrook (IL); On-site; USD 31,000 - 42,000; Full time

Job summary

JPMorgan Chase & Co. in Northbrook, IL seeks an Associate Relationship Banker to serve walk-in and scheduled clients, providing tailored financial solutions and exceptional service in a branch setting.

You will guide clients through technology tools like Chase Mobile, app-based services, and ATMs while building lasting relationships and meeting branch goals. Weekend availability is required in this role.

Qualifications

• Ability to create memorable experiences for our clients.
• Excellent communication skills, both in person and over the phone, tailoring features of products and services to clients.
• Ability to quickly resolve client issues with attention to detail.
• Operate within risk parameters and complete required training.
• High school diploma or GED or foreign equivalent.
• Ability to work branch hours including weekends and some evenings.

Responsibilities

• Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
• Engage in clear, polite, consultative communication to help clients and build trust – ask questions and listen to understand, anticipate their needs.
• Assist walk-in and scheduled clients, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Educate and connect clients to technology solutions such as the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
• Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, and connect them to our team of experts for specialized needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Customer service

Communication skills

Issue resolution

Risk & compliance

Sales experience

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Northbrook, IL seeks an Associate Relationship Banker to serve walk-in and scheduled clients, providing tailored financial solutions and exceptional service in a branch setting.

You will guide clients through technology tools like Chase Mobile, app-based services, and ATMs while building lasting relationships and meeting branch goals. Weekend availability is required in this role.