Relationship Banker: Client Experience & Tech Solutions

JPMorgan Chase & Co.; Akron (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Associate Relationship Banker to represent our brand in the branch with welcoming hospitality and tailored financial solutions. You will assist clients, explain banking options, and leverage Chase mobile and online tools to meet their financial needs, contributing to branch success and client satisfaction.

You will work with a team to educate customers on products, ensure regulatory compliance, and deliver a high standard of service in a fast-paced environment.

Qualifications

• Create memorable experiences for clients and deliver attentive service.
• Communicate clearly and consultatively to tailor product and service recommendations.
• Resolve client issues with attention to detail while meeting risk and compliance obligations.
• Adhere to banking policies, procedures, and regulatory requirements.
• Able to work branch hours including weekends and some evenings.

Responsibilities

• Put clients first and exceed expectations with a welcoming environment.
• Engage in clear, polite communication to help clients and build trust.
• Assist walk-in and scheduled clients in person and by phone to build lasting relationships.
• Educate clients on technology like Chase Mobile App, Chase.com, and ATMs.
• Learn products and procedures quickly to consult with clients and connect them to experts.
• Adhere to policies, procedures, and regulatory requirements.

Skills

Memorable client experiences

Excellent communication

Client needs assessment

Regulatory awareness

Team collaboration

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. is seeking an Associate Relationship Banker to represent our brand in the branch with welcoming hospitality and tailored financial solutions. You will assist clients, explain banking options, and leverage Chase mobile and online tools to meet their financial needs, contributing to branch success and client satisfaction.

You will work with a team to educate customers on products, ensure regulatory compliance, and deliver a high standard of service in a fast-paced environment.