Client Relationship Banker

JPMorgan Chase & Co.; Donaldsons Crossroads (PA); On-site; USD 42,000 - 68,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Associate Relationship Banker to welcome clients in-branch, understand their financial needs, and offer thoughtful banking solutions. You will use Chase Mobile App and other digital tools to assist clients and drive satisfaction.

The role emphasizes building lasting relationships, communicating clearly, and adhering to banking policies and regulatory requirements. Weekend/evening hours may be required as part of branch coverage.

Qualifications

• Ability to create memorable client experiences and elevate service quality.
• Excellent communication skills in person and over the phone.
• Ability to resolve client issues with attention to detail and empathy.
• Operate within risk parameters and comply with regulatory requirements.
• High school diploma or GED or foreign equivalent.
• Ability to work branch hours including weekends and some evenings.

Responsibilities

• Put clients first and deliver attentive, welcoming service.
• Communicate clearly to understand clients' needs and build trust.
• Assist walk-in and scheduled clients in person and by phone to deepen relationships.
• Educate clients on technology solutions like Chase Mobile App and Chase.com.
• Learn products and procedures to advise on banking solutions with team support.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Client experience

Communication

Relationship building

Risk & compliance awareness

Hours flexibility

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. is seeking an Associate Relationship Banker to welcome clients in-branch, understand their financial needs, and offer thoughtful banking solutions. You will use Chase Mobile App and other digital tools to assist clients and drive satisfaction.

The role emphasizes building lasting relationships, communicating clearly, and adhering to banking policies and regulatory requirements. Weekend/evening hours may be required as part of branch coverage.