Relationship Banker: Client Advocate & Tech Coach

JP Morgan Chase; Streamwood (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

On-site health centers

Tuition reimbursement

Job summary

JPMorganChase is seeking a Customer Service Associate to help clients with banking needs and build lasting relationships. You will guide customers to use Chase Mobile App, Chase.com, and ATMs, ensuring a welcoming, knowledgeable experience.

You will learn products quickly, follow policies and collaborate with experts to address diverse financial needs. Weekend and some evening hours are required in this on-site role.

Qualifications

• High school diploma or equivalent.
• Excellent communication skills for in-person and phone interactions.
• Ability to resolve client issues with attention to detail.
• Operate within risk parameters and complete required training.
• Ability to work branch hours including weekends and some evenings.
• College degree or military equivalent preferred.

Responsibilities

• Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
• Engage in clear, polite, consultative communication to help clients and build trust – ask questions and listen to understand, anticipate their needs.
• Assist walk-in and scheduled clients, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
• Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Client experience

Communication

Issue resolution

Risk & compliance

Branch hours

Education

High school diploma or equivalent

College degree or military equivalent

Job description

JPMorganChase is seeking a Customer Service Associate to help clients with banking needs and build lasting relationships. You will guide customers to use Chase Mobile App, Chase.com, and ATMs, ensuring a welcoming, knowledgeable experience.

You will learn products quickly, follow policies and collaborate with experts to address diverse financial needs. Weekend and some evening hours are required in this on-site role.