Relationship Banker: Client Experience & Tech Advocate

JPMorgan Chase & Co.; Temple (PA); On-site; USD 32,000 - 52,000; Full time

Job summary

JPMorgan Chase & Co. in Temple, PA, is seeking an Associate Banker to deliver welcoming, attentive service and build trusted relationships with clients.

You will educate clients on Chase products, assist with day-to-day banking, and guide them to use Chase Mobile App, Chase.com, and ATMs for seamless banking experiences. In this role you will open new accounts, service existing ones, and collaborate with branch teams to meet financial goals while ensuring compliance with policies and regulatory

Qualifications

• High school diploma or GED required.
• Ability to put clients first and exceed expectations.
• Strong relationship-building and communication skills.
• Willingness to learn products, services, and procedures.
• Previous client service or comparable experience.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Customer service

Relationship building

Communication

Sales support

Product knowledge

Technology literacy

Adaptability

Cash handling

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. in Temple, PA, is seeking an Associate Banker to deliver welcoming, attentive service and build trusted relationships with clients.

You will educate clients on Chase products, assist with day-to-day banking, and guide them to use Chase Mobile App, Chase.com, and ATMs for seamless banking experiences. In this role you will open new accounts, service existing ones, and collaborate with branch teams to meet financial goals while ensuring compliance with policies and regulatory