Relationship Banker - Client Experience Champion

Aumni; Saginaw (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

JPMorgan Chase & Co. in the United States is seeking an Associate Relationship Banker for a branch role. You will welcome clients, provide hospitality, and use mobile and online banking tools to tailor financial solutions that meet needs and simplify lives.

The position emphasizes delivering excellent client service, building lasting relationships, and learning products while ensuring compliance. Weekend/evening hours may be required to serve customers across channels.

Qualifications

• Customer service mindset and ability to build trust with clients.
• Clear, polite communication tailored to client needs.
• Ability to resolve client issues with accuracy and care.
• Familiarity with banking products and regulatory requirements.
• Willingness to work branch hours including weekends/evenings.

Responsibilities

• Put clients first and exceed expectations with friendly service.
• Engage in consultative communication to understand needs.
• Assist walk-in and scheduled clients in person or by phone.
• Educate clients on technology solutions like mobile app and online banking.
• Learn products and procedures quickly to consult on banking solutions.
• Adhere to policies, procedures, and regulatory requirements.

Skills

Customer service

Communication

Problem solving

Financial knowledge

Attention to detail

Education

High school diploma

GED

Tools

Chase Mobile App

Job description

JPMorgan Chase & Co. in the United States is seeking an Associate Relationship Banker for a branch role. You will welcome clients, provide hospitality, and use mobile and online banking tools to tailor financial solutions that meet needs and simplify lives.

The position emphasizes delivering excellent client service, building lasting relationships, and learning products while ensuring compliance. Weekend/evening hours may be required to serve customers across channels.