Relationship Banker: Client Experience Pro

JPMorgan Chase; Thornton (CO); On-site; USD 42,000 - 64,000; Full time

Job summary

JPMorgan Chase is hiring an Associate Relationship Banker to greet clients, understand financial needs, and offer tailored banking solutions in a branch setting. You will use Chase mobile and online tools to assist customers and collaborate with specialists for complex needs.

The role requires strong communication, a customer-first mindset, and adherence to banking policies. Weekend and some evening hours may be required.

Qualifications

• High school diploma, GED, or foreign equivalent.
• 1+ year of sales experience in Retail, Financial Services, or related industries.
• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.
• Dodd Frank/Truth in Lending Act.

Responsibilities

• Put clients first and exceed expectations with attentive, friendly service.
• Engage in clear, consultative communication to build trust and understand needs.
• Assist walk-in and scheduled clients in person or by phone to tailor banking recommendations.
• Educate clients on technology solutions like Chase Mobile App and Chase.com.
• Learn products and procedures quickly to consult on banking solutions and connect to experts.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Customer service

Communication

Sales

Problem solving

Education

High school diploma

Job description

JPMorgan Chase is hiring an Associate Relationship Banker to greet clients, understand financial needs, and offer tailored banking solutions in a branch setting. You will use Chase mobile and online tools to assist customers and collaborate with specialists for complex needs.

The role requires strong communication, a customer-first mindset, and adherence to banking policies. Weekend and some evening hours may be required.