Registration Operations Manager

1004 Lehigh Valley Hospital; Pennsylvania; On-site; USD 80,000 - 110,000; Full time

Job summary

Lehigh Valley Health Network seeks a Registration Manager to oversee registration specialists and support staff across areas during all operating hours. You will ensure accuracy, regulatory compliance and a culture of service excellence.

Collaborates with clinical staff to promote patient safety and satisfaction. The role emphasizes leadership, workflow optimization, and revenue cycle accountability within a large health system located in Pennsylvania.

Qualifications

• Bachelor’s Degree in Business, Health Administration or related discipline or 8 years of registration experience.
• 5 years Healthcare or customer service with leadership responsibilities.
• Excellent organizational and problem-solving skills.
• Proficient in MS Office applications and knowledge of registration software.
• Exceptional communication skills including verbal and written.

Responsibilities

• Monitors work queues and daily performance to ensure adherence to Revenue Cycle, Compliance, Departmental and Network policies.
• Responsible for timely recruiting, counseling, evaluating, and recommending termination (in conjunction with Human Resources).
• Establishes short and/or long-term departmental goals.
• Evaluates team performance against stated goals and objectives.
• Collects and tracks data via audits and observations.
• Monitors employees' time entry and ensures timely and accurate payroll and PTO review.

Skills

Leadership

Customer service

MS Office

Communication

Education

Bachelor's degree in Business/Health Admin

Master's degree (preferred)

Tools

Registration software

Insurance verification software

Job description

Lehigh Valley Health Network seeks a Registration Manager to oversee registration specialists and support staff across areas during all operating hours. You will ensure accuracy, regulatory compliance and a culture of service excellence.

Collaborates with clinical staff to promote patient safety and satisfaction. The role emphasizes leadership, workflow optimization, and revenue cycle accountability within a large health system located in Pennsylvania.