Manager Registration

1004 Lehigh Valley Hospital; Pennsylvania; On-site; USD 80,000 - 110,000; Full time

Job summary

Lehigh Valley Health Network seeks a Registration Manager to oversee registration specialists and support staff across areas during all operating hours. You will ensure accuracy, regulatory compliance and a culture of service excellence.

Collaborates with clinical staff to promote patient safety and satisfaction. The role emphasizes leadership, workflow optimization, and revenue cycle accountability within a large health system located in Pennsylvania.

Qualifications

• Bachelor’s Degree in Business, Health Administration or related discipline or 8 years of registration experience.
• 5 years Healthcare or customer service with leadership responsibilities.
• Excellent organizational and problem-solving skills.
• Proficient in MS Office applications and knowledge of registration software.
• Exceptional communication skills including verbal and written.

Responsibilities

• Monitors work queues and daily performance to ensure adherence to Revenue Cycle, Compliance, Departmental and Network policies.
• Responsible for timely recruiting, counseling, evaluating, and recommending termination (in conjunction with Human Resources).
• Establishes short and/or long-term departmental goals.
• Evaluates team performance against stated goals and objectives.
• Collects and tracks data via audits and observations.
• Monitors employees' time entry and ensures timely and accurate payroll and PTO review.

Skills

Leadership

Customer service

MS Office

Communication

Education

Bachelor's degree in Business/Health Admin

Master's degree (preferred)

Tools

Registration software

Insurance verification software

Job description

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the 'Best Hospitals' by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Assumes complete accountability/responsibility for the direction and management of registration specialists and support staff in all areas assigned during hours of operation. Oversees the day-to-day operations, which includes but is not limited to ensuring accuracy and completeness of registration and compliance with all regulations pertaining to the process. Establishes a culture of service excellence, focusing on patient, provider and colleague satisfaction and engagement. Works collaboratively with clinical and provider staff to foster excellence in a manner that ensures patient quality and safety.

Job Duties

• Monitors work queues and daily performance expectations to ensure colleagues adhere to Revenue Cycle, Compliance, Departmental and Network policies and procedures.
• Responsible for timely recruiting, counseling, evaluating, and recommending termination (in conjunction with Human Resources).
• Establishes short and/or long-term departmental goals.
• Evaluates team performance against stated goals and objectives.
• Collects and tracks data via audits and observations.
• Monitors employees' time entry and ensures timely and accurate completion of payroll and PTO review.
• Monitors and evaluates key performance indicators for assigned areas.
• Identifies opportunities for revenue enhancement and improved account accuracy.
• Produces reports/proposals and analyses for assigned areas.
• Proactively manages risks associated with day-to-day operational issues.
• Works closely with clinical and provider staff to reduce or eliminate risk.
• Ensures an environment that is safe for employees, patients, and visitors, and corrects and reports unsafe situations.
• Responsible for maintaining competencies and complete employee records to adhere with regulatory entities.
• Investigates, responds and resolves patient and colleague concerns timely.
• In collaboration with Director, responsible for monitoring the operating budget to ensure that expenses are within budget; identifies and explains budget variances accordingly.

Minimum Qualifications

• Bachelor’s Degree in Business, Health Administration or related discipline or 8 years previous registration experience and knowledge of insurance plans; experience in improving work flow/processes and patient, staff and provider satisfaction will be considered in lieu of degree.
• 5 years Healthcare or customer service environment with demonstrated track record of success in progressively responsible assignments and leadership positions.
• Excellent organizational and problem solving skills
• Proficient in the use of MS Office applications
• Demonstrated initiative and self motivation
• Knowledge of registration and automated insurance verification software
• Exceptional communication skills including verbal, written and active listening

Preferred Qualifications

• Master’s Degree Business, Health Administration or related discipline.
• Knowledge of budget preparation and execution
• Previous training in Lean or Six Sigma

Physical Demands

• Lift and carry 7 lbs., continuous sitting >67%, frequent keyboard use/repetitive motion, frequent fine motor activity/wrist position deviation.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Equal Opportunity

Lehigh Valley Health Network is an equal opportunity employer.

In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law.

All personnel actions and programs will adhere to this policy.

Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Agency Resumes Policy

Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Information

• Work Shift: Day Shift
• Address: 2128 Blakeslee Boulevard Dr E
• Primary Location: Lehigh Valley Hospital- Carbon
• Position Type: Onsite
• Union: Not Applicable
• Work Schedule: Monday - Friday: 8:00 - 4:30 p.m. (weekends and holidays as needed)
• Department: 1004-06052 Outpt Reg East Region - Muhl

About LVHN

LVHN is the region’s largest employer and health care provider of choice. Our nearly 20,000 health care professionals take pride in what they do and are driven by our mission to heal, comfort and care for the people of our community.

LVHN is honored to be certified as a Great Place to Work®.

LVHN’s culture of trust - and the positive things colleagues said about working at LVHN when surveyed by Great Place to Work and Fortune align perfectly with what makes a great workplace. This designation tells you that LVHN is a great place to work from hire to retire. If you are someone who aligns with LVHN’s core values - Compassion, Integrity, Collaboration and Excellence - you will have a rewarding and successful career here.

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