Manager Registration

Lehigh Valley Health Network, Inc.; Lehighton (Carbon County); On-site; USD 110,000 - 130,000; Full time

Job summary

Lehigh Valley Health Network is seeking a Registration Operations leader to direct registration specialists and support staff across locations, ensuring accuracy, compliance, and service excellence. The role collaborates with clinical staff to improve patient experience, monitor performance, manage budgets, and drive revenue cycle improvements while upholding safety and regulatory standards.

Day shift, onsite in Lehigh Valley Hospital - Carbon region, with responsibility for the Muhl area

Qualifications

• Bachelor’s degree required; 8 years of registration experience or equivalent
• Experience leading teams in healthcare or customer service settings
• Strong organizational, problem-solving, and communication skills

Responsibilities

• Oversee registration operations and support staff across locations
• Recruit, counsel, evaluate, and terminate in collaboration with HR
• Monitor performance metrics and ensure payroll, PTO and budgets are accurate

Skills

Leadership

Organizational skills

Communication

Problem solving

Education

Bachelor’s Degree in Business/Health Administration or related discipline

Tools

MS Office

EMR software

Job description

Imagine a career at one of the nation’s most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the “Best Hospitals” by U.S. News & World Report for 23 consecutive years. We’re a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center’s prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an ‘A’ grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN’s commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you’re considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Assumes complete accountability/responsibility for the direction and management of registration specialists and support staff in all areas assigned during hours of operation. Oversees the day-to-day operations, which includes but is not limited to ensuring accuracy and completeness of registration and compliance with all regulations pertaining to the process. Establishes a culture of service excellence, focusing on patient, provider and colleague satisfaction and engagement. Works collaboratively with clinical and provider staff to foster excellence in a manner that ensures patient quality and safety.

Job Duties

• Monitors work queues and daily performance expectations to ensure colleagues adhere to Revenue Cycle, Compliance, Departmental and Network policies and procedures.
• Responsible for timely recruiting, counseling, evaluating, and recommending termination (in conjunction with Human Resources).
• Establishes short and/or long-term departmental goals. Evaluates team performance against stated goals and objectives. Collects and tracks data via audits and observations.
• Monitors employees’ time entry and ensures timely and accurate completion of payroll and PTO review.
• Monitors and evaluates key performance indicators for assigned areas. Identifies opportunities for revenue enhancement and improved account accuracy.
• Produces reports/proposals and analyses for assigned areas.
• Proactively manages risks associated with day-to-day operational issues. Works closely with clinical and provider staff to reduce or eliminate risk. Ensures an environment that is safe for employees, patients, and visitors, and corrects and reports unsafe situations.
• Responsible for maintaining competencies and complete employee records to adhere with regulatory entities.
• Investigates, responds and resolves patient and colleague concerns timely.
• In collaboration with Director, responsible for monitoring the operating budget to ensure that expenses are within budget; identifies and explains budget variances accordingly.

Minimum Qualifications

• Bachelor’s Degree in Business, Health Administration or related discipline or
• 8 years previous registration experience and knowledge of insurance plans; experience in improving work flow/processes and patient, staff and provider satisfaction will be considered in lieu of degree.
• 5 years Healthcare or customer service environment with demonstrated track record of success in progressively responsible assignments and leadership positions.
• Excellent organizational and problem solving skills
• Proficient in the use of MS Office applications
• Demonstrated initiative and self motivation
• Knowledge of registration and automated insurance verification software
• Exceptional communication skills including verbal, written and active listening

Preferred Qualifications

• Master’s Degree Business, Health Administration or related discipline.
• Knowledge of budget preparation and execution
• Previous training in Lean or Six Sigma

Physical Demands

Lift and carry 7 lbs., continuous sitting >67%, frequent keyboard use/repetitive motion, frequent fine motor activity/wrist position deviation.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Work Shift

Day Shift

Address

2128 Blakeslee Boulevard Dr E

Primary Location

Lehigh Valley Hospital- Carbon

Position Type

Onsite

Union

Not Applicable

Work Schedule

Monday - Friday: 8:00 - 4:30 p.m. (weekends and holidays as needed)

Department

1004-06052 Outpt Reg East Region - Muhl