Regional VIP Player Development Director

Live! Casino & Hotel; Hanover (MD); On-site; USD 92,000 - 127,000; Full time

Benefits offered by this job

Health benefits

On-site Wellness center

Career growth pathways

Rewards & recognition programs

Sales commission program

Free parking

Discounted meals

Job summary

Live! Casino & Hotel in Maryland seeks an Executive Director of Regional Player Development to cultivate relationships with our VIP guests and drive incremental revenue through personalized engagement and exceptional service. Based at the Live!

property, this role focuses on elevating the VIP experience and growing market share. In this sales leadership position you will identify, nurture, and retain premium players, increase rated play, and coordinate cross-property activities and events.

Qualifications

• At least five (5) years’ experience in casino marketing and sales.
• Four-year degree in a related field of equivalent work experience preferred.
• Knowledge of Player Tracking Systems a plus.

Responsibilities

• Grows actual revenues annually, bringing new premium players to the LIVE! Brand consistent with property plan and cross property goals.
• Actively develops and maintains guest loyalty and incremental visitation through personal contacts such as telephone contact, on-property hosting, off-property entertaining, telemarketing, direct mail, and email using available services and promotional opportunities.
• Manages constant contact and communications with VIP players through telemarketing and email and SMS about services available, promotional opportunities, special events, and resolving customer complaints, etc., to assure customer retention and repeat business.
• Attends special events on property when necessary. Monitor and adjust performance to local competition.
• Assists in the planning of casino VIP events, on and off property, dinners, tournaments, promotions, and any event attributing to the success of the department and company.
• Works with all team members in the player development department throughout the enterprise to drive visitation in the VIP segments.
• Ensures a quality gaming experience through personal services and meeting the needs of the VIP Player.
• Review VIP activities and promotional status with the department head.

Skills

Time management

Organized

Detail-oriented

Communication

Independent/self-directed

Travel flexibility

Problem gaming awareness

Education

Four-year degree in related field

Job description

Live! Casino & Hotel in Maryland seeks an Executive Director of Regional Player Development to cultivate relationships with our VIP guests and drive incremental revenue through personalized engagement and exceptional service. Based at the Live!

property, this role focuses on elevating the VIP experience and growing market share. In this sales leadership position you will identify, nurture, and retain premium players, increase rated play, and coordinate cross-property activities and events.