Regional VIP Player Development Lead

Live! Casino & Hotel; Hanover (MD); On-site; USD 122,000 - 169,000; Full time

Benefits offered by this job

Health benefits

On-site wellness center

Career growth pathways

Tuition reimbursement

Retirement savings options

Paid time off

Discounts on hotel, food & beverage

Job summary

Live! Casino & Hotel in Hanover, MD seeks a Vice President of Regional Player Development to cultivate relationships with premium guests and drive revenue through personalized engagement and superior service.

The role requires five+ years in casino marketing and sales, a four-year degree or equivalent, and flexibility to travel; strong time management, organization, and communications skills are essential to build loyalty and increase visits.

Qualifications

• At least five (5) years’ experience in casino marketing and sales.
• Four-year degree in a related field or equivalent work experience preferred.
• Knowledge of Player Tracking Systems a plus.
• Must be able to work flexible hours, including evenings, overnights, weekends and holidays when necessary.
• Must be able to obtain and maintain a valid gaming license as determined by the Gaming & Control Agency for the position.
• Must be able to travel for lengthy periods of time.
• Book of established gaming customers that will be new to the enterprise.

Responsibilities

• Grows actual revenues annually, bringing new premium players to the LIVE! Brand consistent with property plan and cross property goals.
• Actively develops and maintains guest loyalty and incremental visitation through personal contacts such as telephone contact, on-property hosting, off-property entertaining, telemarketing, direct mail, and email using available services and promotional opportunities.
• Manages constant contact and communications with VIP players through telemarketing and email and SMS about services available, promotional opportunities, special events, and resolving customer complaints, etc., to assure customer retention and repeat business.
• Attends special events on property when necessary. Monitor and adjust performance to local competition.
• Assists in the planning of casino VIP events, on and off property, dinners, tournaments, promotions, and any event attributing to the success of the department and company.
• Works with all team members in the player development department throughout the enterprise to drive visitation in the VIP segments.
• Ensures a quality gaming experience through personal services and meeting the needs of the VIP Player.
• Review VIP activities and promotional status with the department head.
• Other duties as assigned.

Skills

Time management

Organizational skills

Communication

Sales experience

Guest relations

Travel readiness

Education

Bachelor's degree in a related field

Job description

Live! Casino & Hotel in Hanover, MD seeks a Vice President of Regional Player Development to cultivate relationships with premium guests and drive revenue through personalized engagement and superior service.

The role requires five+ years in casino marketing and sales, a four-year degree or equivalent, and flexibility to travel; strong time management, organization, and communications skills are essential to build loyalty and increase visits.