Regional Vehicle Logistics Specialist II

Cox Automotive; Little Rock (AR); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Seven paid holidays

Job summary

Cox Automotive is seeking a Vehicle Operations Logistics Specialist to facilitate the transportation of customer vehicles across a regional network. The role involves coordinating communication across multiple Manheim locations and ensuring timely carrier updates and VIN processing.

Responsibilities include managing emails, escalating issues, and generating performance reports while maintaining high data accuracy and customer service standards.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Strong written and verbal communication skills and customer-service orientation.
• Ability to multi-task and maintain accuracy in a fast-paced, matrix environment.
• Proficient with Excel, Outlook and Word; able to work independently and follow through on tasks.

Responsibilities

• Facilitate and manage communication via recorded line phone system.
• Manage multiple location email boxes and coordinate regional emails.
• Handle escalated Client Success VINs with peers and agents; monitor holds and verification delays.
• Process AutoIMS for delays, holds, cancellations, and ETAs; follow up with carriers daily.
• Enter manual orders and process other AS400 system orders; manage order-entry failures and correct data.
• Create and manage corrective actions for vendors; monitor margins and master data accuracy.
• Generate reports and analyze performance metrics for clients and executives.

Skills

Written and verbal communication

Customer service

Multitasking

Attention to detail

Independent work

Education

High School Diploma or equivalent

Some college education

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Cox Automotive is seeking a Vehicle Operations Logistics Specialist to facilitate the transportation of customer vehicles across a regional network. The role involves coordinating communication across multiple Manheim locations and ensuring timely carrier updates and VIN processing.

Responsibilities include managing emails, escalating issues, and generating performance reports while maintaining high data accuracy and customer service standards.